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What is the basic rule in flower arrangement?
Gifting a beautifully arranged flower bouquet is a sure way to get that smile on your loved one’s face. And oh, how exquisite does an entire place decorated with fresh…
We provide flower delivery throughout Victoria, Australia. This includes all Melbourne metropolitan areas, major regional centres like Geelong, Ballarat, and Bendigo, and most regional Victoria locations. Same-day delivery is available in metro areas for orders placed before 2:00 PM. Regional deliveries typically require next-day delivery. Contact us to confirm delivery availability for specific addresses, especially in remote areas.
For same-day delivery, orders must be placed before 2:00 PM Monday through Friday, and before 10:00 AM on Saturdays. Orders placed after these times will be delivered the next business day. During peak periods like Valentine's Day and Mother's Day, cutoff times may be earlier. We don't currently offer Sunday delivery, so weekend orders typically deliver on Monday.
Delivery fees vary by location: Metro Melbourne ($12.95), Near Regional ($15.95), Extended Regional ($19.95), and Remote Areas ($24.95). Additional charges apply for same-day delivery (+$5), Saturday delivery (+$10), and specific time windows (+$15). Peak period surcharges may apply during holidays.
We offer morning (9 AM - 12 PM) or afternoon (1 PM - 5 PM) delivery windows. For a timed delivery within a 2-hour window, an additional $15 fee applies. Exact delivery times cannot be guaranteed due to traffic and route variables, but we do our best to accommodate special timing requests when possible.
If no one is home, our delivery team will look for a secure location (with a neighbour, building manager, or safe spot) following any special instructions you've provided. We'll contact you and the recipient to arrange alternative delivery. If no secure delivery is possible, we'll return the flowers to our shop and contact you to arrange redelivery.
Yes! Same-day delivery is available Monday through Friday for orders placed before 2:00 PM, and Saturday before 10:00 AM. This service is available throughout metro Melbourne and many regional areas. An additional $5 same-day delivery fee applies. During busy periods, same-day availability may be limited.
Changes may be possible if requested promptly, especially for next-day or future deliveries. Same-day orders are difficult to modify once processing begins. Contact us immediately if you need to make changes. Additional charges may apply depending on the type of modification requested.
Cancellation deadlines vary by delivery timing: same-day orders must be cancelled within 1 hour of placement, next-day orders by 6:00 PM the day before, and future orders at least 24 hours in advance. Peak period orders may have different cancellation terms. Please contact us as soon as possible if you need to cancel.
Yes, we may substitute flowers to ensure your arrangement is beautiful and fresh. Substitutions will always be of equal or greater value, using similar colours and style. We'll contact you for significant changes when time permits. Our experienced florists ensure all substitutions maintain the arrangement's overall appearance and quality.
With proper care, most of our flower arrangements last 7-14 days, with some varieties lasting longer. Flower longevity depends on the type of flowers, care provided, and environmental conditions. We include care instructions with every arrangement and provide detailed care guidance on our website. Contact us if your flowers don't last as expected.
Yes! We provide comprehensive wedding and event floral services, including bridal bouquets, ceremony arrangements, centerpieces, and venue decoration. We offer consultation services to help plan your perfect floral design. Contact us well in advance to discuss your special event needs.
Absolutely! We love creating custom arrangements tailored to your specific vision, colour preferences, or special requirements. Our experienced florists can work with you to design something unique. Custom orders may require additional time, especially for complex or large arrangements.
Yes, we're located in Carrum Downs Regional Shopping Centre where you can see our fresh flower displays, discuss custom arrangements, and speak with our florists directly. Our showroom displays seasonal flowers and current arrangement styles.
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and cash for in-store purchases. Online payments are processed through secure payment gateways.
We guarantee the freshness and quality of all our arrangements. If your flowers don't meet our high standards or don't last as expected with proper care, we'll replace them or provide a refund. Contact us within 24 hours of delivery for quality concerns.
Absolutely! We include a complimentary message card with every arrangement. You can specify your message during online ordering or when placing orders by phone. For special occasions, we can also provide premium cards or special packaging.
If you haven't found the answer to your question here, we're always happy to help! Contact us:
Phone: (03) 9782 0077
Email: meliaz@live.com
Visit: Carrum Downs Regional Shopping Centre
Our friendly team is here to ensure your experience with Tranquil Blooms is beautiful and stress-free.
