Terms and Conditions 

Order Acceptance:

• All orders are subject to acceptance by Tranquil Blooms.
• We reserve the right to decline orders for any reason.
• Confirmation email constitutes acceptance of your order.
• Prices are in Australian Dollars (AUD) and include GST where applicable.

Payment Methods:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• Cash for in-store purchases
• Bank transfer for large orders (by arrangement)

Payment Security:

• All online payments are processed through secure payment gateways.
• We do not store credit card information.
• SSL encryption protects your payment details during transmission.

Product Pricing:

• Prices are subject to change without notice.
• Seasonal variations may affect flower availability and pricing.
• Special occasion surcharges may apply during peak periods.
• Additional fees may apply for same-day delivery or special requests.

Product Availability:

• Fresh flowers are subject to seasonal availability.
• We reserve the right to make appropriate substitutions when necessary.
• Substitutions will be of equal or greater value using similar colours and style.
• Significant substitutions will be communicated when possible.

Delivery Areas:

• We deliver throughout Victoria, Australia.
• Delivery fees vary by location and distance.
• Some remote areas may have extended delivery times.
• International delivery is not currently available.

Delivery Timeframes:

• Same-day delivery available for orders placed before 2:00 PM.
• Next-day delivery available for orders placed after 2:00 PM cutoff.
• Holiday and special occasion deliveries may have different timeframes.
• Delivery times are estimates and may vary due to circumstances beyond our control.

Delivery Responsibility:

• Delivery is considered complete when flowers are left at the specified address.
• We are not responsible for flowers left unattended at customer's request.
• Alternative delivery arrangements can be made if recipient is unavailable.
• Signature delivery available upon request for additional fee.

Flower Arrangements:

• Photos are representative of style and colour scheme.
• Actual arrangements may vary due to seasonal availability.
• Vase styles may vary based on availability.
• Flower varieties may be substituted with similar alternatives.

Substitution Policy:

• Substitutions made to maintain arrangement integrity and value.
• Similar colours, styles, and flower types used when possible.
• Customer will be notified of significant changes when time permits.
• No substitutions that significantly alter the arrangement's appearance or value.

Website Usage:

• Website content is for personal, non-commercial use only.
• You may not reproduce, distribute, or modify content without permission.
• We reserve the right to monitor and restrict website access.
• Prohibited activities include unauthorized access attempts and harmful software transmission.

Intellectual Property:

• All website content, images, and designs are owned by Tranquil Blooms.
• Product photos and descriptions are protected by copyright.
• Unauthorized use of our intellectual property is prohibited.
• Brand names and trademarks remain property of their respective owners.

Service Limitations:

• We cannot guarantee specific delivery times during peak periods.
• Weather, traffic, and unforeseen circumstances may affect delivery.
• We are not liable for delivery delays beyond our reasonable control.
• Our liability is limited to the value of the product purchased.

Product Disclaimers:

• Fresh flowers are perishable and have natural variations.
• Flower life depends on care, environment, and seasonal factors.
• We provide care instructions but cannot guarantee specific longevity.
• Some individuals may have allergies to certain flowers or plants.

Limitation of Liability:

• Our total liability is limited to the purchase price of the product.
• We are not liable for consequential or indirect damages.
• This includes damages from late delivery, allergic reactions, or property damage.
• Some limitations may not apply where prohibited by law.

Order Information:

• Provide accurate delivery information and contact details.
• Specify any special delivery instructions clearly.
• Notify us immediately of any changes or cancellations.
• Ensure someone will be available to receive delivery if required.

Payment Obligations:

• Payment is due at time of order placement.
• Additional charges may apply for special services or remote delivery.
• Failed payments may result in order cancellation.
• Chargebacks or payment disputes may affect future ordering privileges.

Order Changes:

• Changes to orders may be possible if requested promptly.
• Same-day orders cannot typically be modified after processing.
• Additional charges may apply for order modifications.
• We cannot guarantee all change requests can be accommodated.

Cancellation Policy:

• Cancellation deadlines vary by delivery date and time.
• Same-day orders: Must cancel within 1 hour of placement.
• Next-day orders: Cancel by 6:00 PM the day before.
• Future orders: Cancel at least 24 hours in advance.
• Peak period orders may have different cancellation terms.

Information Collection:

• We collect personal information necessary to process orders and provide services.
• Information is used in accordance with our Privacy Policy.
• We do not sell or share personal information with unauthorized third parties.
• Security measures protect customer data from unauthorized access.

Communication Consent:

• By providing contact information, you consent to receive order-related communications.
• Marketing communications require separate opt-in consent.
• You may unsubscribe from promotional communications at any time.
• Essential service communications may continue as needed.

Complaint Process:

• Contact us immediately if you have concerns about your order.
• We aim to resolve complaints promptly and fairly.
• Escalation to management available if initial resolution unsatisfactory.
• Written complaints will receive written responses.

Dispute Resolution:

• We prefer to resolve disputes directly with customers.
• Mediation may be suggested for complex disputes.
• Australian Consumer Law rights are not affected by these terms.
• Legal action should be considered only after other resolution attempts.

Your Rights:

• These terms do not limit rights under Australian Consumer Law.
• You have rights regarding product quality, fitness for purpose, and acceptable quality.
• Remedies may be available for major failures or problems.
• Contact the Australian Competition and Consumer Commission for more information.

Our Obligations:

• We must provide products of acceptable quality.
• Services must be provided with due care and skill.
• We must honour warranties and guarantees required by law.
• Consumer guarantees cannot be excluded or limited.

Force Majeure:

• We are not liable for delays or failures due to circumstances beyond our control.
• This includes natural disasters, strikes, government actions, and pandemic restrictions.
• Alternative arrangements will be offered when possible.
• Refunds or credits may be provided for significant disruptions.

Governing Law:

• These terms are governed by Victorian and Australian law.
• Victorian courts have jurisdiction over disputes.
• If any term is invalid, the remainder continues in effect.
• These terms constitute the entire agreement between parties.

Tranquil Blooms
Carrum Downs Regional Shopping Centre
Victoria, Australia
Phone: (03) 9782 0077
Email: meliaz@live.com
Website: tranquilblooms.com.au

We may update these Terms and Conditions from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the new terms.

Thank you for choosing Tranquil Blooms. We appreciate your business and look forward to serving your floral needs with beautiful arrangements and exceptional service.